Frequently Asked Questions

Everything you need to know about PuffyPack, shipping and returns. Can't find your answer? Email us at info@puffypack.store.

What age is the PuffyPack® Head Protector designed for? +

PuffyPack fits babies from 3 to 18 months, the whole journey from learning to sit, through crawling, to first confident steps. The soft shoulder straps adjust as your baby grows.

How does it protect my baby? +

The high-density plush cushion sits behind your baby's head and back like a tiny backpack. When they tip backward, PuffyPack reaches the floor first and absorbs the impact, protecting the head and neck where babies are most vulnerable during falls.

Will it stay on? My baby pulls everything off. +

The two soft, adjustable shoulder straps keep it gently in place without restricting movement. Unlike helmets, it doesn't touch the head or face, which is exactly why most babies leave it alone and forget it's there.

Is it comfortable in warm weather? +

Yes! The side resting against your baby's back is breathable mesh, so air circulates freely. The cushion itself is featherlight, so it won't tire your little one out during play.

How do I wash it? +

Machine wash on a gentle cycle at 30°C / 86°F, then air dry. It comes out fluffy and fresh. Parents tell us it survives dozens of washes without losing its shape.

How long does shipping take? +

Shipping is free and tracked on every order. Delivery typically takes 5 to 10 business days. You'll receive your tracking number by email as soon as your order is on its way.

Where is my order? +

Check the tracking link in your shipping confirmation email first. If anything looks stuck or you can't find the email, write to us at info@puffypack.store with your order number and we'll track it down for you.

What's your return policy? +

Every PuffyPack comes with a 30-day money-back guarantee. If you or your baby aren't happy for any reason, email us within 30 days of delivery and we'll refund you in full, no questions asked.

How do I reach you? +

Email us anytime at info@puffypack.store or use the form on our Contact page. We reply within 24 hours on business days.