Frequently Asked Questions
Everything you need to know about PuffyPack, shipping and returns. Can't find your answer? Email us at info@puffypack.store.
PuffyPack fits babies from 3 to 18 months, the whole journey from learning to sit, through crawling, to first confident steps. The soft shoulder straps adjust as your baby grows.
The high-density plush cushion sits behind your baby's head and back like a tiny backpack. When they tip backward, PuffyPack reaches the floor first and absorbs the impact, protecting the head and neck where babies are most vulnerable during falls.
The two soft, adjustable shoulder straps keep it gently in place without restricting movement. Unlike helmets, it doesn't touch the head or face, which is exactly why most babies leave it alone and forget it's there.
Yes! The side resting against your baby's back is breathable mesh, so air circulates freely. The cushion itself is featherlight, so it won't tire your little one out during play.
Machine wash on a gentle cycle at 30°C / 86°F, then air dry. It comes out fluffy and fresh. Parents tell us it survives dozens of washes without losing its shape.
Shipping is free and tracked on every order. Delivery typically takes 5 to 10 business days. You'll receive your tracking number by email as soon as your order is on its way.
Check the tracking link in your shipping confirmation email first. If anything looks stuck or you can't find the email, write to us at info@puffypack.store with your order number and we'll track it down for you.
Every PuffyPack comes with a 30-day money-back guarantee. If you or your baby aren't happy for any reason, email us within 30 days of delivery and we'll refund you in full, no questions asked.
Email us anytime at info@puffypack.store or use the form on our Contact page. We reply within 24 hours on business days.