Privacy Policy

Last updated: June 2026

PuffyPack ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit puffypack.store or make a purchase from us.

Information We Collect

Information You Provide to Us

  • Name and contact information (email address, phone number)
  • Billing and shipping address
  • Payment information (processed securely — we do not store full card details)
  • Order history and purchase details
  • Communications you send us (support emails, reviews)

Information Collected Automatically

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website or search terms
  • Device identifiers and cookie data

How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations and shipping updates
  • To respond to your questions and customer service requests
  • To send promotional emails and offers (only if you have opted in)
  • To improve our website and product offerings
  • To prevent fraud and unauthorized transactions
  • To comply with applicable laws and regulations

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember items in your shopping cart
  • Understand how visitors use our site
  • Deliver relevant advertising

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe) to process transactions
  • Shipping carriers to deliver your orders
  • Marketing platforms (e.g., Meta, Google) for advertising, only in aggregated or anonymized form where possible
  • Email service providers to send transactional and marketing emails
  • Law enforcement or government agencies if required by law

Your Rights — California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request information about the personal data we have collected about you and how it is used
  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions
  • Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at info@puffypack.store.

Your Rights — All US Customers

  • You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
  • You may request access to or correction of your personal data by contacting us
  • You may request deletion of your account and associated data

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for 7 years in accordance with US tax law.

Data Security

  • We use industry-standard SSL encryption to protect data transmitted on our site
  • Payment data is handled by PCI-DSS compliant processors
  • We do not store full credit card numbers on our servers
  • While we take reasonable precautions, no method of transmission over the internet is 100% secure

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at info@puffypack.store.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@puffypack.store
  • Website: puffypack.store/pages/contact